"The reason why people are stealing, why theft is on the rise, is because of the state of the economy," Amlani said. Loblaw-owned stores, including Loblaws, Real Canadian Superstore, Shoppers Drug Mart, Your Independent Grocer, Zehrs and No Frills, started asking customers for their receipts before leaving the store.Ī report by the Retail Council of Canada, meanwhile, suggests that retail thefts have increased by about 300 per cent since the pandemic began. implemented a receipt check for some stores in Canada, which prompted backlash from customers. "The convenience of self-checkout, especially across the younger generations who prefer it, I think that's where retailers will really kind of lose customer loyalty and even market share," Amlani said. "Customers want self-checkout, they don't want to be monitored, or security hovering over them," Amlani said.īut some companies have started implementing more measures, particularly at self-checkouts, that can change the customer experience. Business news stories from across Canada and the world. ![]() ![]() ![]() Liza Amlani, principal and co-founder of Retail Strategy Group, told CTVNews.ca in an interview that self-checkouts without additional measures are one of the ways thieves can easily steal from retailers. Amid a recorded rise in retail theft, companies are taking more measures at self-checkouts to stop people from stealing.Īllowing customers to complete their own transactions can make shopping seamless and easy, but a retail strategist says self-checkouts are also an avenue for theft.
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